Refunds and Returns Policy
Willow Ivy & Oak
No Returns or Exchanges Policy
Welcome to Willow Ivy & Oak — your destination for curated preloved luxury handbags and accessories. Due to the nature of our rare and one-of-a-kind inventory, we maintain a strict No Returns, No Exchanges policy. Please read the following terms carefully before making a purchase.
Final Sale Terms
All items purchased through Willow Ivy & Oak are Final Sale. This means:
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No returns, refunds, or exchanges are accepted for any reason, including:
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Change of mind
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Condition expectations
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Color differences due to screen display
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Sizing, fit, or usage concerns
- Slight or Phantom Smells
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Authenticity & Condition Assurance
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Every item listed is 100% authentic and has undergone rigorous multi-point authentication.
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Each piece is carefully inspected, and we provide detailed descriptions and high-resolution images highlighting any signs of wear or unique attributes.
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By completing your purchase, you acknowledge the preloved nature of the item and accept its documented condition.
Pre-Purchase Questions
We encourage you to contact our client support team prior to placing an order if you need:
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Additional images
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Condition clarifications
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Styling or size guidance
We’re here to ensure you feel confident in your purchase decision.
Transit Issues
If your item arrives damaged during shipping:
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You must notify us within 48 hours of delivery.
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Include clear photographs of the item, packaging, and shipping label.
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Our team will assist you in initiating a claim with the courier, if eligible.
Acknowledgment of Policy
By completing your purchase at Willow Ivy & Oak, you confirm that you have read, understood, and agreed to this No Returns or Exchanges policy.
For assistance or inquiries before purchasing, please contact us at concierge@willowivyoak.com
Thank you for shopping with confidence and elegance at Willow Ivy & Oak — where timeless luxury finds a new story.