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Refunds and Returns Policy

Willow Ivy & Oak
No Returns or Exchanges Policy

Welcome to Willow Ivy & Oak — your destination for curated preloved luxury handbags and accessories. Due to the nature of our rare and one-of-a-kind inventory, we maintain a strict No Returns, No Exchanges policy. Please read the following terms carefully before making a purchase.


Final Sale Terms

All items purchased through Willow Ivy & Oak are Final Sale. This means:

  • No returns, refunds, or exchanges are accepted for any reason, including:

    • Change of mind

    • Condition expectations

    • Color differences due to screen display

    • Sizing, fit, or usage concerns

    • Slight or Phantom Smells

Authenticity & Condition Assurance

  • Every item listed is 100% authentic and has undergone rigorous multi-point authentication.

  • Each piece is carefully inspected, and we provide detailed descriptions and high-resolution images highlighting any signs of wear or unique attributes.

  • By completing your purchase, you acknowledge the preloved nature of the item and accept its documented condition.

Pre-Purchase Questions

We encourage you to contact our client support team prior to placing an order if you need:

  • Additional images

  • Condition clarifications

  • Styling or size guidance

We’re here to ensure you feel confident in your purchase decision.

Transit Issues

If your item arrives damaged during shipping:

  • You must notify us within 48 hours of delivery.

  • Include clear photographs of the item, packaging, and shipping label.

  • Our team will assist you in initiating a claim with the courier, if eligible.

Acknowledgment of Policy

By completing your purchase at Willow Ivy & Oak, you confirm that you have read, understood, and agreed to this No Returns or Exchanges policy.


For assistance or inquiries before purchasing, please contact us at concierge@willowivyoak.com

Thank you for shopping with confidence and elegance at Willow Ivy & Oak — where timeless luxury finds a new story.